Total Merchant Services
Total Merchant Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Total Merchant Services has 1.2 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Ask for a help phone number and an email to get ahold of an actual human being not a machine".
Most users ask Total Merchant Services for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Total Merchant Services has 1.2 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Ask for a help phone number and an email to get ahold of an actual human being not a machine".
Most users ask Total Merchant Services for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Could not explain anything to a person,there's no way to speak to anyone period.....!!!!!!!
User's recommendation: Ask for a help phone number and an email to get ahold of an actual human being not a machine
Fraudulent Company
Big Ripoff
TOTAL MERCHANT CALIFORNIA LIES AND SCAMS AND NO CUSTOMER SERVICE AT ALL
Thieves crooks and scammers
- Lie and steal
Preferred solution: Full refund
Failed services
Total Merchant Services = BAD customer service
This company is demanding more money after my account was closed, now threatening to sue.
- Unethical practices
Preferred solution: This company needs to stop harrassing me--it's been 2 years and they keep trying to steal more money from me!
Total Merchant Services are a SCAM!
They offering FREE Credit Card Terminals, at a low rate! With no Cancellation fee!
Yea, right! This is a Scam... They get a foot in the door, and you spend the next six months fighting false fee's. Beware of Salesman Timothy Jones, he is not Good...
This company Total Merchant Services promised me a low rate, free Terminal, no contract, and I could cancel at any time. Two months later they send a New Machine, Timothy Jones calls, said he is saving me money. Have you gotten the New Updated Terminal. We took the old out put the new in.
There was a return FedEx Label in the 1st Terminal, so I returned it. Later, I realized that I was with a New Company BanCard North America. Mr. Jones, forgot to mention that as well as the new rates.
I changed Companies, in June. August 2016 they charged me, tried again in Sept. 2016 for the ampount of $148.00 plus $187.00 fee and I stopped payment on that. They called told me I had ten days to return equipment and account would be closed.
I returned the equipment. Five months later I get a call tag for the 1st equipment that I had sent back. Now, I'm being billed $944.87. I call them to correct the bill.
Find out I owe this other Company for $384. plus cents for not Canceling my account. What?
& Who? Have I been talking to?
- Scammers
Preferred solution: Full refund
Closed My Account and Holding Funds for 180 Days - Very Unprofessional Customer Service
- Lie cheat and steal
- Unethical practices
- Bait and switch
Preferred solution: Full refund
Total Merchant Services Customer Care Review
Total Merchant Ripoff.
Short Review on September&nbs-04:00;01,&nbs-04:00;2016
THEIVES AND LIARS
- Lie cheat and steal
Resolved: WARNING!! SCAMMERS!!
Welp, after calling and complaining the only thing that worked in the end was blasting them on social media. I still would not recommend this company but they did give me my money back. Some advice for future patrons would be to get everything in writing/email,...
So like the cheap, busy savvy person I am, I waited. It was only a couple of months so it made sense. Apparently the women who told me all of this lied to me because now they charged me a cancellation fee and even tried to get away with charging me for returned terminals!! They offer no solutions and don't communicate well within the company.
I cannot type all what's wrong with this company.
It'd be a short book! Stay AWAY!!
- Bait and switch
- Lie cheat and steal
- Customer service
Preferred solution: Full refund
Short Review on April&nbs-04:00;20,&nbs-04:00;2016
About
Total Merchant Services, Inc. is an American company. The company is headquartered in Colorado. Total Merchant Services was founded in 1996. The company specializes in acquiring credit card merchant accounts. The company offers a number of merchant bankcard services and provides a wide array of cost-effective solutions to people or companies involved in wholesale trade, especially dealing with foreign countries or supplying merchandise to a particular trade. Total Merchant Services is considered to be one of the leading credit card merchant account acquirers in the United States.
Total Merchant Services is registered for HSBC Bank USA National Association in Buffalo, New York.
Total Merchant Services is ranked 803 out of 3936 in Financial Services category
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We had tje same thing happen to us. We decided we didn't want their service the day after we got the agreement.
When we got the machine we didnt even open bix just sent it back along with an email to our "account manager" stating we would like to cancel our service. We got no reply only charges from our account. We had our bank stpp payment on their accoint and continued to call trying to get it resolved. We finally were given a name and number to a man named jason who we are pretty positive doesnt exist.
We left around 30 messages for him and never heard back.
Today theor collections called we explaind to him again and he had notes from our previous calls and gave us another number to call and then transferred us to an extention that didnt exist. We called back and after 5 minutes the line just went dead.
Agreed .... Total lack of care after $$ is transacted
I never swiped a card. I never used their service. Sent the equipment back within a couple days.
They took payments for nothing.