Total Merchant Services...totally ridiculous!
I have been a merchant with TMS for several years now. I have had the usual glitches with my terminal, but have been overall satisified with the company. Up until last month!
I performed services for a client of mine back in the summer of 2007. Everything seemed normal. The client ordered the services and gave me the company credit card. Services were rendered and the credit card was charged.
6 months after the date of services performed, I receive a call from the company whose credit card was used by the THEIR employee. They claimed that she was no longer an employee and demanded their money back.
I informed the woman I was sorry, but that I had no wrong-doing in the matter, and perhaps she should get ahold of her ex-employee to straighted out this matter and be reimbursed.
Rather than going after the employee, the woman contacted TMS and had them freeze my account. I noticed that several thousand dollars that was batched through had never been credited to my account.
Upon calling TMS I was told the whole story about the woman claiming that the money was "stolen" and it was my fault. TMS has now been "investigating" this matter for several weeks. When I finally got ahold of the man in charge of my account, he informed me that until the matter was resolved, TMS would be holding the amount of the charge until it was determined who the wrong-doer was.
I guess I can understand that they would need to review the case, but am certainly annoyed that I held up my end of the bargain and performed the ordered services as requested.
TMS claimed they would only be holding the amount which was in question. They lied! They are now holding every transaction run through my terminal. To date I am owed $3,200. None of which I have received!
I can never get ahold of the man in charge of my account, and am at my wits end! I am now telling clients that I prefer payment in the form of cash or check, because I am unaware of whether or not I will see any of my funds!
TMS shame on you!
Monetary Loss: $3.